Gravity Forms FreshDesk Plugin


This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at

Connect FreshDesk

You can connect FreshDesk account to any Form by simply entering FreshDesk API key.

Mapping Ticket Fields

You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields.

Primary Key

Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field.

Error Reporting

If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address.

CRM Logs

Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk.

Export Logs

You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes.

Full Synchronization

All local entries are fully synchronized with Freshdesk entries. If you update/delete/restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk.

Filter Entries

By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk.

Ticket Notes

You can send one to many fields as a Ticket Note in Freshdesk.

Task Status and Priority

You can choose ticket status and priority for new Tickets in Freshdesk.

Premium Version.

Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. Upgrade to Pro version

  • Create Contacts and Companies.
  • Ticket tag field.
  • Ticket attachment field.
  • Custom fields field.
  • Phone Number field.
  • Lookup customer’s email using email lookup apis. We support all good email lookup apis.
  • 20+ premium addons

Upgrade to Pro version

Premium Addons

We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.View All Add-ons

Want to send data to other crm

We have Premium Extensions for 20+ CRMs.View All CRM Extensions


  • Connect Multiple FreshDesk Accounts.
  • Map FreshDesk Fields to Gravity Forms fields.
  • Create New Entry in FreshDesk or Update Old Entry searched By Primary key.
  • Filter Entries.
  • Entries Sent to FreshDesk.


Where can I get support?

Our team provides free support at


April 12, 2019
Excellent plugin, it helped a lot in our Freshdesk project. You can add various feeds to a single Form. I also bought the pro version.
March 27, 2019
Very helpful plugin make our life much easier. This might be the only solution to have integration with Freshdesk and it's oberserver features with full automation. CRMPrk team has the great and lightspeed response support team. The best I met no kidding.
August 19, 2018
I was looking for a plugin that would allow me to feed in the Gravity Form Entries in Fresh Desk and I finally found one. I was also using Zapier and it didn't do everything we needed it to do. I have some feature requests if possible: 1. Make it possible to support all Gravity Form Field Types. I know their are many of them but I think some of the 3rd party ones are not supported, I know this is a difficult one so do your best. I guess you guys can do it on a per request basis? 2. Some simple Stats module where we can see how many feed items were sent out, when, where, how, etc. That would be a really nice feature. I know that this may be a premium feature but I would be very happy to pay for it if you can add it for us.
August 18, 2018
I replaced my Zapier Zap with this plugin today (it had been creating duplicate tickets). This plugin works perfectly. However, the CRM Perks menu link is just an ad for Premium, which I don't need and don't see a way to hide easily, and I won't be using this on client websites.
Read all 5 reviews

Contributors & Developers

“Gravity Forms FreshDesk Plugin” is open source software. The following people have contributed to this plugin.




  • fixed attachments field.


  • added Companies support.


  • options selectbox added in fields settings.


  • removed addons page.
  • fixed custom fields.


  • 500 error on submitting a form fixed


  • Initial release.