Title: osTicket Connector
Author: SCAND
Published: February 17, 2017
Last modified: October 18, 2024
---
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This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.
# osTicket Connector
By [SCAND](https://profiles.wordpress.org/scandltd/)
[Download](https://downloads.wordpress.org/plugin/scand-osticket-connector.1.0.9.zip)
* [Details](https://en-ca.wordpress.org/plugins/scand-osticket-connector/#description)
* [Reviews](https://en-ca.wordpress.org/plugins/scand-osticket-connector/#reviews)
* [Installation](https://en-ca.wordpress.org/plugins/scand-osticket-connector/#installation)
* [Development](https://en-ca.wordpress.org/plugins/scand-osticket-connector/#developers)
[Support](https://wordpress.org/support/plugin/scand-osticket-connector/)
## Description
This WordPress plugin supports the creation of new tickets in the osTicket system
by using osTicket API. Only contact forms, which send emails, are supported as our
plugin hooks the wp_mail function to get the forms’ data.
#### Important
The contact form must contain “Email”, “Full Name”, “Subject” and “Message” fields
at least.
#### osTicket API
The osTicket API is used as simple XML or JSON over HTTP. Ticket creation is supported
only.
#### Authentication
Authentication via the API is done via API keys configured inside the osTicket admin
panel. API keys are created and tied to a source IP address, which will be checked
against the source IP of requests to the HTTP API.
API keys can be created and managed via the admin panel. Navigate to Manage -> API
keys. Use Add New API Key to create a new API key. Currently, no special configuration
is required to allow the API key to be used for the HTTP API. All API keys are valid
for the HTTP API.
See more details [here](https://github.com/osTicket/osTicket/blob/master/setup/doc/api.md).
#### Deployment
1. Configure osTicket support system to enable the access via API for your WordPress(
see “Authentication” section).
2. Set up the contact form and input the attribute value of the tag name exactly as
given in the settings form of the plugin. This will let the data map to osTicket
API data template correctly.
3. Add a hidden input with a name specified in ‘Form Identifier’ while using the contact
form.
## Screenshots
[⌊API settings⌉⌊API settings⌉[
API settings
[⌊Contact Form 7 fields settings⌉⌊Contact Form 7 fields settings⌉[
Contact Form 7 fields settings
[⌊Example of Contact Form 7⌉⌊Example of Contact Form 7⌉[
Example of Contact Form 7
[⌊Formidable fields settings⌉⌊Formidable fields settings⌉[
Formidable fields settings
[⌊Example of Formidable form⌉⌊Example of Formidable form⌉[
Example of Formidable form
[⌊WPForms fields settings⌉⌊WPForms fields settings⌉[
WPForms fields settings
[⌊Example of WPForms form⌉⌊Example of WPForms form⌉[
Example of WPForms form
## Installation
#### WordPress installation
1. Go to Plugins > Add New > search for “scand-osticket-connector”
2. Press “Install Now” button for the “osTicket Connector” plugin
3. Press “Activate” button
#### Manual installation
1. Upload the “scand-osticket-connector” directory to the “/wp-content/plugins/” directory
2. Activate the plugin through the “Plugins” menu in WordPress
## FAQ
### How to use this plugin with the contact form ?
1. Specify all required fields in the settings (Admin -> Settings -> osTicket Connector).
2. The name of fields should be the same as on your form.
3. Sometimes it is necessary to use a hidden field on your contact form. The name
of the input should be the same as the one you have specified in “Form Identifier”
option for “osTicket Connector” and set the value equal to “1”. By the way, it
can be any unique field name which the form sent.
4. Enjoy the new functionality you got!
### How to configure Contact Form 7 ?
1. Create a new form with all necessary fields.
2. Add a hidden input to your contact form (see “Example of Contact Form 7” screenshot).
3. Indicate fields matching (see “Contact Form 7 fields settings” screenshot)
### How to configure Formidable ?
1. Create a new form with all necessary fields and remember IDs of form fields (see“
Example of Formidable form” screenshot, green arrow).
2. If you use the free version of Formidable, add the real ID of the Help Topic to
the beginning of the selected option. The possible variant shown on “Example of
Formidable form” screenshot (red arrow).
3. Indicate fields matching (see “Formidable fields settings” screenshot). For “Form
Identifier” option set the “form_key” value. For other fields, you should use the
following format “item_meta|”, where filed_ID is real ID of field on
your contact form.
### How to configure WPForms ?
1. Create a new form with all necessary fields and remember IDs of form fields (see“
Example of WPForms form” screenshot).
2. Indicate fields matching (see “WPForms fields settings” screenshot). For “Form
Identifier” option set the “wpforms” value or, if you have several forms, “wpforms
|”, where form_ID is the real ID of your form. For other fields, you should
always use the following format “fields|”, where filed_ID is real ID
of field on your contact form.
## Reviews
### [Excellent Plugin and Support](https://wordpress.org/support/topic/excellent-plugin-and-support-437/)
[danymath](https://profiles.wordpress.org/danymath/) September 27, 2021
The team responded very quickly to an issue with Formidable Pro and OsTicket API.
The plugin is now incorporated to our support ticket platform.
### [Excellent plugin!](https://wordpress.org/support/topic/excellent-plugin-6928/)
[musthagon](https://profiles.wordpress.org/musthagon/) April 4, 2021 1 reply
Hello, Scand team, Excellent plugin you made, it just affords to our needs, Working
with osTicket v1.15.2
### [Excellent support!](https://wordpress.org/support/topic/excellent-support-1306/)
[nbacklund](https://profiles.wordpress.org/nbacklund/) November 11, 2020
They responded really fast to our request and helped us adapt the plugin for the
form plugin we're using (Formidable). It works like a charm!
### [Easy and perfect](https://wordpress.org/support/topic/easy-and-perfect-24/)
[caygri](https://profiles.wordpress.org/caygri/) September 2, 2018
I discover this plugin work fine and is very easy to setup!
[ Read all 4 reviews ](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/)
## Contributors & Developers
“osTicket Connector” is open source software. The following people have contributed
to this plugin.
Contributors
* [ SCAND ](https://profiles.wordpress.org/scandltd/)
“osTicket Connector” has been translated into 2 locales. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/scand-osticket-connector/contributors)
for their contributions.
[Translate “osTicket Connector” into your language.](https://translate.wordpress.org/projects/wp-plugins/scand-osticket-connector)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/scand-osticket-connector/),
check out the [SVN repository](https://plugins.svn.wordpress.org/scand-osticket-connector/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/scand-osticket-connector/)
by [RSS](https://plugins.trac.wordpress.org/log/scand-osticket-connector/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
#### 1.0.9 (2023-04-13)
Added ability to define the specific WPForm for processing.
#### 1.0.8 (2022-07-26)
Fixed comma validation for multiple fields.
Logs the $_REQUEST when creation of
ticket fails.
#### 1.0.7 (2021-09-23)
Added ability to handle uploaded files for Formidable.
#### 1.0.6 (2021-08-27)
WPForms support added.
#### 1.0.5 (2021-01-12)
Changed list of required fields (topic has become optional).
#### 1.0.4 (2020-11-11)
Added ability to processing of form requests for plugins which send form’s fields
as array (for example, Formidable).
#### 1.0.3 (2020-09-17)
If the phone extension is not provided, do not add a capital “X” as part of the
phone.
#### 1.0.2 (2017-12-04)
Changed validation rules for attribute names.
Added Russian translation.
#### 1.0.1 (2017-03-14)
Added filter to process option values for drop-down when Contact Form 7 is used.
#### 1.0.0 (2017-02-20)
Release of the plugin.
## Meta
* Version **1.0.9**
* Last updated: **2 years ago**
* Active installations: **200+**
* WordPress Version: ** 4.3 or higher **
* Tested up to: **6.6.10**
* Language:
* [English (US)](https://wordpress.org/plugins/scand-osticket-connector/), [Spanish (Chile)](https://cl.wordpress.org/plugins/scand-osticket-connector/),
and [Spanish (Spain)](https://es.wordpress.org/plugins/scand-osticket-connector/).
* [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/scand-osticket-connector)
* Tags:
* [connector](https://en-ca.wordpress.org/plugins/tags/connector/)[http](https://en-ca.wordpress.org/plugins/tags/http/)
[osticket](https://en-ca.wordpress.org/plugins/tags/osticket/)[scandltd](https://en-ca.wordpress.org/plugins/tags/scandltd/)
[support](https://en-ca.wordpress.org/plugins/tags/support/)
* [Advanced View](https://en-ca.wordpress.org/plugins/scand-osticket-connector/advanced/)
## Ratings
5 out of 5 stars.
* [ 4 5-star reviews ](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/?filter=5)
* [ 0 4-star reviews ](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/?filter=4)
* [ 0 3-star reviews ](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/?filter=3)
* [ 0 2-star reviews ](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/?filter=2)
* [ 0 1-star reviews ](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/?filter=1)
[Your review](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/#new-post)
[See all reviews](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/)
## Contributors
* [ SCAND ](https://profiles.wordpress.org/scandltd/)
## Support
Got something to say? Need help?
[View support forum](https://wordpress.org/support/plugin/scand-osticket-connector/)