Smartsupp Live Chat

Description

Boost your business with smart live chat

Give personalized shopping experience with advanced customer information and increase conversion rate.

Used by almost 500 000 websites, Smartsupp is currently one of the most popular chat solutions in Europe. Install our live chat and turn your visitors into happy customers.

What is a smart live chat

Smartsupp is not just a simple live chat software for customer communication. Like a new team member, this proactive chat automatically engages your customers, helps you with your sales, and saves you plenty of time.

  • set up chatbots to send immediate and consistent replies to your customers
  • see your visitors’ behavior on your website by watching their screen recordings
  • reply to conversations even after the visitor has left the website.

Key features

What can you expect from Smartsupp? Check the list of the main features that will take your customer service from average to great.

  • customizable chat box
  • customer satisfaction rating
  • chatbot (automatic messages)
  • mobile app (iOS & Android)
  • shortcuts (response templates)
  • detailed analytics
  • visitor session recordings
  • online support in 7 languages

Language support

Smartsupp dashboard is available in the following languages: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Polski, Português (BR).

Screenshots

  • Smartsupp dashboard
  • Smartsupp chat widget
  • Smartsupp chat bot garage
  • Smartsupp mobile app

Installation

Requires

WordPress 3.0 or higher, PHP at least 5.3.2

Installation steps

  1. Install Smartsupp plugin in WordPress and activate it.
  2. Log in to Smartsupp or create new account in plugin settings.
  3. Now Smartsupp chat is visible on your website. Sign in to Smartsupp dashboard and start chatting with your visitors.

Installation video tutorial

Installation tutorial with screenshots

smartsupp.com/help/wordpress

Reviews

April 2, 2021
We were looking for something powerful and our developer offer to use this plugin. Communication with customers never been easier. Thank you!
February 14, 2021
Hey, I'm glad that I did my research and found this gem amongst all other chat services It has a very good potential to grow even more and the price seems very decent Best, Laurent
October 10, 2020
Excellent App Live chat has never been better. Lot's of pro features. Very Affordable. Kudos to the smartsupp team.
Read all 22 reviews

Contributors & Developers

“Smartsupp Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

“Smartsupp Live Chat” has been translated into 8 locales. Thank you to the translators for their contributions.

Translate “Smartsupp Live Chat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

3.6

  • Fix translation strings
  • Give us review notification
  • No mkt consent

3.5

  • New graphic design
  • UI improvements

3.4

  • Changes in readme
  • improved country and language tracking during registration
  • composer update

3.3

  • Changes to create SmartSupp account process

3.2

  • Fixed bug when SCRIPT tags are inserted into optional code text area
  • Some minor text changes

3.1

  • Fixed bug on some installations with WooCommerce
  • Fixed bug with custom templates not showing styles

3.0

  • Refactored plugin design

2.8

  • Fixed some PHP warnings

2.7

  • Updated dependencies
  • Fixed problem with some non-ASCII letters used in strings

2.6

  • PHP version check. At least PHP 5.3 is required during plugin activation.
  • WordPress version check for at least version 3.1
  • Removed some PHP warnings

2.5

  • settings page changes

2.4

  • version fix

2.3

  • Some default parameters are not set
  • Possibility to enter custom parameters for chat

2.2

  • Some language changes

2.1

  • fixed error in rendering

2.0

  • Plugin is using now smartsupp/chat-code-generator (https://github.com/smartsupp/chat-code-generator)

0.1

  • Inital version of the Plugin