sprout-invoices

I have been trying to get support with this plugin (which will currently not allow me to accept payments) for over a week now to no avail. This is not the first time this has happened, usually support will eventually address the issue but in this case, nothing, so you get a bad review.

I paid for the Pro license. Their support is among the worst that I’ve ever seen. They never respond to any of the tickets.

Bought the plugin, installed it and it had issues. Contacted support multiple times, never got a reply. requested refund multiple times no response. Disputing through paypal now.DO NOT recommend.

Broken app and support is non existent. Responses to troubleshooting take over a week to respond so that they drag you out past the 30 days and won’t offer a refund. The app crashed the hosting server, and is full of coding bugs. Stay away and save your money.

The software itself is decent, but has a few annoying glitches (like checking off the “gst” checkbox doesn’t always turn it off, I have to click the “save” button twice to do anything, stuff like that), but I would have given four stars if it weren’t for how SLOW it is. It takes several minutes to save, and while I am saving it seems to take up every thread of memory my website has. I can’t do ANYTHING else while waiting for these invoices to save. Opening a PDF? Takes like 2 minutes. It’s a real pain in the butt, and interrupts my work flow quite a bit editing after a year and a half – this is not good software. I’m sorry, but the glitches keep piling up and the previously mentioned issues have not been resolved. Recurring invoices don’t reoccur on the correct dates, and may go months without re-occurring, until suddenly you have 5 of the same invoice being created in a single day. Reminders don’t go out when they are supposed to, and I constantly have to manually do work that is supposed to be automated. It also doesn’t create invoice titles with any regularity either. Very unprofessional plugin. I’ll be removing it shortly and cancelling my paid subscription. I’m really disappointed in this.

I used to love Sprout. Unfortunately a very basic feature – set currency code per client – no longer works and paid support is terrible. Pitty. They used to be great.