{"id":293862,"date":"2026-04-06T09:59:36","date_gmt":"2026-04-06T09:59:36","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/appointment-desk\/"},"modified":"2026-04-07T17:24:38","modified_gmt":"2026-04-07T17:24:38","slug":"vollstart-appointment-desk","status":"publish","type":"plugin","link":"https:\/\/en-ca.wordpress.org\/plugins\/vollstart-appointment-desk\/","author":18077756,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.2","stable_tag":"1.0.2","tested":"6.9.4","requires":"6.2","requires_php":"7.4","requires_plugins":null,"header_name":"Vollstart Appointment Desk","header_author":"Vollstart","header_description":"Appointment booking & walk-in queue for your front desk. Online bookings, walk-in queue tickets, QR check-in, and a reception cockpit \u2014 all in one plugin.","assets_banners_color":"888bf0","last_updated":"2026-04-07 17:24:38","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/vollstart.com\/appointment-desk\/","header_author_uri":"https:\/\/vollstart.com\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":67,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"sasonikolov","date":"2026-04-06 11:13:01"},"1.0.1":{"tag":"1.0.1","author":"sasonikolov","date":"2026-04-07 09:11:46"},"1.0.2":{"tag":"1.0.2","author":"sasonikolov","date":"2026-04-07 17:24:38"}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3499667,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3499667,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":3499667,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1","1.0.2"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3499667,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3499667,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3499667,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3499667,"resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3499667,"resolution":"5","location":"assets","locale":""},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3499667,"resolution":"6","location":"assets","locale":""},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3499667,"resolution":"7","location":"assets","locale":""}},"screenshots":{"1":"Reception cockpit \u2014 live overview of today's appointments, check-ins, and queue","2":"Booking form \u2014 mobile-friendly frontend for customers to pick service, date, and time","3":"Queue kiosk \u2014 walk-in customers pull a queue number","4":"Queue TV display \u2014 live screen for waiting rooms","5":"Calendar week view \u2014 admin overview of all bookings","6":"Customer CRM \u2014 appointment history and customer details","7":"Settings \u2014 email templates, custom fields, and general options"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[8133,274,416,203073,268],"plugin_category":[40],"plugin_contributors":[225541],"plugin_business_model":[],"class_list":["post-293862","plugin","type-plugin","status-publish","hentry","plugin_tags-appointment-booking","plugin_tags-booking-system","plugin_tags-calendar","plugin_tags-queue-management","plugin_tags-scheduling","plugin_category-calendar-and-events","plugin_contributors-sasonikolov","plugin_committers-sasonikolov"],"banners":{"banner":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/banner-772x250.png?rev=3499667","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/icon-128x128.png?rev=3499667","icon_2x":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/icon-256x256.png?rev=3499667","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-1.png?rev=3499667","caption":"Reception cockpit \u2014 live overview of today's appointments, check-ins, and queue"},{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-2.png?rev=3499667","caption":"Booking form \u2014 mobile-friendly frontend for customers to pick service, date, and time"},{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-3.png?rev=3499667","caption":"Queue kiosk \u2014 walk-in customers pull a queue number"},{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-4.png?rev=3499667","caption":"Queue TV display \u2014 live screen for waiting rooms"},{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-5.png?rev=3499667","caption":"Calendar week view \u2014 admin overview of all bookings"},{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-6.png?rev=3499667","caption":"Customer CRM \u2014 appointment history and customer details"},{"src":"https:\/\/ps.w.org\/vollstart-appointment-desk\/assets\/screenshot-7.png?rev=3499667","caption":"Settings \u2014 email templates, custom fields, and general options"}],"raw_content":"<!--section=description-->\n<p>Vollstart Appointment Desk combines online appointment scheduling with a walk-in queue system in a single plugin. Customers book online or grab a queue number at the door. Your front desk sees everything in a live reception cockpit \u2014 no WordPress login required for staff.<\/p>\n\n<p><strong>No double bookings.<\/strong> Slot holds reserve the time slot while the customer fills out the form. Other booking plugins let two customers book the same slot simultaneously \u2014 Appointment Desk prevents this.<\/p>\n\n<p><strong>No per-extension upsells.<\/strong> One plugin, one price. No surprise add-on costs for basic features like email notifications or calendar views.<\/p>\n\n<p><strong>GDPR-friendly by design.<\/strong> All customer data stays in your WordPress database. No external tracking, no third-party data sharing. Your data, your server.<\/p>\n\n<h4>Perfect for<\/h4>\n\n<ul>\n<li><strong>Hair salons &amp; barbershops<\/strong> \u2014 online booking + walk-in queue for busy days<\/li>\n<li><strong>Medical &amp; dental practices<\/strong> \u2014 patient scheduling with check-in kiosk<\/li>\n<li><strong>Consulting firms<\/strong> \u2014 client appointment booking with calendar sync<\/li>\n<li><strong>Government offices &amp; citizen services<\/strong> \u2014 queue numbers + TV display for waiting rooms<\/li>\n<li><strong>Fitness studios &amp; yoga<\/strong> \u2014 class booking with capacity management<\/li>\n<li><strong>Repair shops &amp; workshops<\/strong> \u2014 appointment slots with custom fields<\/li>\n<li><strong>Coworking spaces<\/strong> \u2014 room and desk booking<\/li>\n<li><strong>Any service business<\/strong> that handles both scheduled and walk-in customers<\/li>\n<\/ul>\n\n<h4>Free Features<\/h4>\n\n<ul>\n<li>1 calendar, 1 service, 1 team with 1 staff member \u2014 up to 100 customers and 50 appointments per month<\/li>\n<li>Mobile-friendly online booking form (Shortcode + dedicated booking page)<\/li>\n<li>Multi-column booking layout \u2014 services, calendar, and form side by side<\/li>\n<li>Inline month calendar in multi-column view<\/li>\n<li>Live price display in booking form (updates on service\/extras selection)<\/li>\n<li>Email confirmations for new, cancelled, rescheduled, and declined bookings<\/li>\n<li>ICS calendar file attached to confirmation emails<\/li>\n<li>Day and week view in admin<\/li>\n<li>2 custom fields per booking<\/li>\n<li>Auto-confirm or manual approval workflow<\/li>\n<li>Double Opt-In \u2014 email confirmation before booking is active<\/li>\n<li>Customer self-service: cancellation and reschedule via email links<\/li>\n<li>Slot holds \u2014 prevents double bookings while customer fills out the form<\/li>\n<li>Walk-in queue system: queue numbers, kiosk page, live TV display<\/li>\n<li>QR code check-in and check-out<\/li>\n<li>Customer CRM with full appointment history<\/li>\n<li>GDPR customer management \u2014 export data as JSON, import from CSV\/JSON, delete all data with double confirmation<\/li>\n<li>Rating system \u2014 customers rate their experience after the visit<\/li>\n<li>Blocked times for breaks, holidays, and closures<\/li>\n<li>Reception cockpit \u2014 live front desk overview, no WordPress login needed<\/li>\n<\/ul>\n\n<h4>Pro Features<\/h4>\n\n<p>Everything in Free, plus:<\/p>\n\n<ul>\n<li>Unlimited calendars, services, and staff members<\/li>\n<li>Unlimited custom fields<\/li>\n<li>Team management \u2014 assign staff to calendars and services<\/li>\n<li>Service Extras \u2014 optional add-ons per service with price and duration<\/li>\n<li>Special Days \u2014 override business hours for specific dates<\/li>\n<li>Buffer times for preparation and cleanup between appointments<\/li>\n<li>Min. advance time \/ Max. booking window per calendar<\/li>\n<li>File Upload in booking form \u2014 customers attach files with secure storage<\/li>\n<li>Double Opt-In per-calendar override (global\/enabled\/disabled)<\/li>\n<li>WooCommerce integration for paid appointments<\/li>\n<li>ICS feed \u2014 subscribe with Google Calendar, Outlook, or Apple Calendar<\/li>\n<li>Unlimited cockpit auth tokens for staff access<\/li>\n<li>Custom email attachments per email type<\/li>\n<li>Queue themes: Light, Dark, and custom CSS upload<\/li>\n<li>Staff service desk page for multi-desk setups<\/li>\n<li>Remove branding<\/li>\n<\/ul>\n\n<h4>Business Features<\/h4>\n\n<p>Everything in Pro, plus:<\/p>\n\n<ul>\n<li>Customer Self-Service Page \u2014 customers view, cancel, and manage their appointment via a secure token link<\/li>\n<li>Per-calendar override for self-service permissions (cancel, file edit)<\/li>\n<li>Custom HTML email templates \u2014 full control over email content<\/li>\n<li>Rating email \u2014 automatic feedback request after appointments<\/li>\n<\/ul>\n\n<h4>Why Appointment Desk?<\/h4>\n\n<p>Most booking plugins only handle online appointments. But real businesses also have walk-in customers, a reception desk, and a waiting room. Appointment Desk handles all of it:<\/p>\n\n<ol>\n<li><strong>Book<\/strong> \u2014 Customers self-book online. Slot holds prevent double bookings.<\/li>\n<li><strong>Queue<\/strong> \u2014 Walk-ins pull a number. TV display shows who is next.<\/li>\n<li><strong>Done<\/strong> \u2014 Staff manage everything from one cockpit. No spreadsheets, no chaos.<\/li>\n<\/ol>\n\n<p>Built by the team behind <a href=\"https:\/\/wordpress.org\/plugins\/event-tickets-with-ticket-scanner\/\">Event Tickets with Ticket Scanner<\/a>.<\/p>\n\n<h4>Languages<\/h4>\n\n<p>Vollstart Appointment Desk is translated into 20 languages:<\/p>\n\n<ul>\n<li>English (default), German (DE\/AT\/CH), French, Spanish, Italian, Dutch, Portuguese (PT\/BR), Hungarian, Polish, Czech, Swedish, Danish, Finnish, Greek, Romanian, Bulgarian, Chinese (Simplified), Japanese<\/li>\n<\/ul>\n\n<p>All translations are included in the plugin. Community contributions welcome via the WordPress.org translation platform.<\/p>\n\n<h4>Links<\/h4>\n\n<ul>\n<li><a href=\"https:\/\/vollstart.com\/shop\/appointment-desk-pro-business\/\">Premium<\/a><\/li>\n<li><a href=\"mailto:support@vollstart.com\">Support<\/a><\/li>\n<\/ul>\n\n<h4>Third-Party Libraries<\/h4>\n\n<p>This plugin includes the following third-party libraries:<\/p>\n\n<ul>\n<li><strong>FullCalendar<\/strong> v6.1.15 \u2014 <a href=\"https:\/\/fullcalendar.io\/\">fullcalendar.io<\/a> \u2014 MIT License \u2014 <a href=\"https:\/\/github.com\/fullcalendar\/fullcalendar\">Source<\/a><\/li>\n<li><strong>DataTables<\/strong> v2.3.7 \u2014 <a href=\"https:\/\/datatables.net\/\">datatables.net<\/a> \u2014 MIT License \u2014 <a href=\"https:\/\/github.com\/DataTables\/DataTablesSrc\">Source<\/a><\/li>\n<li><strong>html5-qrcode<\/strong> v2.3.8 \u2014 QR code scanning \u2014 MIT License \u2014 <a href=\"https:\/\/github.com\/mebjas\/html5-qrcode\">Source<\/a><\/li>\n<li><strong>chillerlan\/php-qrcode<\/strong> v4.4.2 \u2014 QR code generation \u2014 MIT License \u2014 <a href=\"https:\/\/github.com\/chillerlan\/php-qrcode\">Source<\/a><\/li>\n<\/ul>\n\n<p>All libraries are included locally within the plugin. No external CDN calls are made.<\/p>\n\n<h3>External Services<\/h3>\n\n<p>This plugin does not connect to any third-party or external services. All data is stored locally in your WordPress database. No customer data leaves your server.<\/p>\n\n<p>The optional Pro add-on plugin (sold separately at <a href=\"https:\/\/vollstart.com\/\">vollstart.com<\/a>) connects to vollstart.com for license validation and update checks. The free plugin hosted on WordPress.org does not make any external connections.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin folder to <code>\/wp-content\/plugins\/<\/code> or install directly via the WordPress plugin search.<\/li>\n<li>Activate through the \"Plugins\" menu in WordPress.<\/li>\n<li>Go to \"Appointment Desk\" in the admin menu.<\/li>\n<li>Create a team and add staff members (Teams tab).<\/li>\n<li>Create a calendar and assign your team (Calendars tab).<\/li>\n<li>Add a service to the calendar.<\/li>\n<li>Add the <code>[vollstart-appointment-desk]<\/code> shortcode to any page \u2014 or use the auto-generated booking page.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"how%20many%20bookings%20can%20i%20have%20in%20the%20free%20version%3F\"><h3>How many bookings can I have in the free version?<\/h3><\/dt>\n<dd><p>The free version includes 1 calendar, 1 service, 1 team with 1 staff member, up to 100 customers and 50 appointments per month. Upgrade to Pro for unlimited everything.<\/p><\/dd>\n<dt id=\"is%20the%20booking%20form%20mobile-friendly%3F\"><h3>Is the booking form mobile-friendly?<\/h3><\/dt>\n<dd><p>Yes. The booking form is fully responsive and works on all devices and screen sizes. Add it to any page via shortcode or use the auto-generated booking page.<\/p><\/dd>\n<dt id=\"do%20customers%20need%20an%20account%20to%20book%3F\"><h3>Do customers need an account to book?<\/h3><\/dt>\n<dd><p>No. Customers book without registering. They receive an email confirmation with links to cancel or reschedule on their own.<\/p><\/dd>\n<dt id=\"can%20i%20use%20this%20for%20walk-in%20customers%20without%20an%20appointment%3F\"><h3>Can I use this for walk-in customers without an appointment?<\/h3><\/dt>\n<dd><p>Yes. The queue system lets walk-in customers take a number via a kiosk page. A separate TV display shows the current queue status in real time. Staff call the next customer from the cockpit.<\/p><\/dd>\n<dt id=\"how%20does%20the%20plugin%20prevent%20double%20bookings%3F\"><h3>How does the plugin prevent double bookings?<\/h3><\/dt>\n<dd><p>Slot holds reserve a time slot the moment a customer starts filling out the booking form. If another customer tries to book the same slot, it shows as unavailable. This prevents the overbooking issues common with other booking plugins.<\/p><\/dd>\n<dt id=\"can%20my%20receptionist%20use%20the%20cockpit%20without%20a%20wordpress%20account%3F\"><h3>Can my receptionist use the cockpit without a WordPress account?<\/h3><\/dt>\n<dd><p>Yes. The reception cockpit is a standalone page protected by an auth token. Share the URL with staff \u2014 no WordPress login needed. The free version includes 1 auth token. Pro includes unlimited tokens.<\/p><\/dd>\n<dt id=\"can%20i%20accept%20payments%20for%20appointments%3F\"><h3>Can I accept payments for appointments?<\/h3><\/dt>\n<dd><p>Yes, with the Pro plan. WooCommerce integration lets you charge for appointments through the standard WooCommerce checkout. The free version handles free bookings only.<\/p><\/dd>\n<dt id=\"does%20the%20plugin%20require%20woocommerce%3F\"><h3>Does the plugin require WooCommerce?<\/h3><\/dt>\n<dd><p>No. Appointment Desk works fully standalone. WooCommerce integration is available in the Pro plan for paid appointments.<\/p><\/dd>\n<dt id=\"does%20it%20work%20with%20elementor%2C%20gutenberg%2C%20and%20other%20page%20builders%3F\"><h3>Does it work with Elementor, Gutenberg, and other page builders?<\/h3><\/dt>\n<dd><p>Yes. The booking form is added via shortcode <code>[vollstart-appointment-desk]<\/code>, which works in any page builder, theme, the block editor, or the classic editor.<\/p><\/dd>\n<dt id=\"does%20the%20plugin%20send%20appointment%20reminders%3F\"><h3>Does the plugin send appointment reminders?<\/h3><\/dt>\n<dd><p>Automatic reminders are coming in the Business plan. Currently, customers receive confirmation, cancellation, and reschedule emails.<\/p><\/dd>\n<dt id=\"is%20all%20customer%20data%20stored%20on%20my%20own%20server%3F\"><h3>Is all customer data stored on my own server?<\/h3><\/dt>\n<dd><p>Yes. All data is stored in your WordPress database. No external services are used for core functionality. The plugin is GDPR-friendly by design \u2014 no customer data leaves your server.<\/p><\/dd>\n<dt id=\"can%20my%20staff%20subscribe%20to%20their%20schedule%20in%20google%20calendar%3F\"><h3>Can my staff subscribe to their schedule in Google Calendar?<\/h3><\/dt>\n<dd><p>Yes. The Pro plan includes an ICS feed that staff can subscribe to from Google Calendar, Outlook, or Apple Calendar. Appointments sync automatically.<\/p><\/dd>\n<dt id=\"how%20is%20this%20different%20from%20bookly%20or%20amelia%3F\"><h3>How is this different from Bookly or Amelia?<\/h3><\/dt>\n<dd><p>Vollstart Appointment Desk combines online booking with a walk-in queue system and a reception cockpit. Most booking plugins focus only on online scheduling. Also: one price, no per-extension upsells \u2014 every Pro feature is included in the Pro plan.<\/p><\/dd>\n<dt id=\"can%20i%20export%20bookings%3F\"><h3>Can I export bookings?<\/h3><\/dt>\n<dd><p>Yes. The admin interface includes CSV export for appointments and customer data.<\/p><\/dd>\n<dt id=\"how%20do%20i%20get%20support%3F\"><h3>How do I get support?<\/h3><\/dt>\n<dd><p>Email us at support@vollstart.com. We respond within 1 business day.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.2 - 2026-04-07<\/h4>\n\n<ul>\n<li>Fix: Booking page button now uses current slug from options (not stale cached value)<\/li>\n<li>Fix: Rewrite rules registered correctly (direct call instead of nested init hook)<\/li>\n<li>Fix: Options loaded fresh on every tab switch \u2014 changes take effect immediately<\/li>\n<li>Fix: Queue badge polling skipped when not in cockpit or queue tab<\/li>\n<li>New: JS options framework (option_getVal, option_isActive) for reliable option access<\/li>\n<li>New: 20 language translations (DE\/AT\/CH, FR, ES, IT, NL, PT, PT-BR, HU, PL, CZ, SV, DA, FI, EL, RO, BG, ZH-CN, JA)<\/li>\n<li>New: Languages section in readme<\/li>\n<li>Fix: Free team limit corrected in documentation (1 member, not 2)<\/li>\n<li>Fix: Queue kiosk auto-resets to pull screen after timeout (was stuck on called notification)<\/li>\n<li>Fix: Customer rating click now works (was failing because empty name was sent with rating-only update)<\/li>\n<li>Fix: Customer name now shows in cockpit week view and next up box<\/li>\n<li>Fix: Serial shown in full in support info (no masking)<\/li>\n<li>Improvement: Appointment rating shown in cockpit detail view<\/li>\n<li>Improvement: Cockpit week view shows customer name + service name<\/li>\n<li>Improvement: Customer view button in cockpit appointment detail<\/li>\n<li>Improvement: Customer tables wrapped in card layout (consistent with Files tab)<\/li>\n<li>Improvement: Action buttons right-aligned in all tables<\/li>\n<li>Improvement: Search placeholder style in customer table<\/li>\n<li>Refactor: Single enrichAppointment() method replaces duplicate enrich blocks<\/li>\n<li>Refactor: Single card() function for consistent card layout (SRP)<\/li>\n<\/ul>\n\n<h4>1.0.1 - 2026-04-07<\/h4>\n\n<ul>\n<li>Show Pro version in admin header and support info<\/li>\n<li>Minor fixes and improvements<\/li>\n<\/ul>\n\n<h4>1.0.0 - 2026-04-06<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>Online appointment booking with calendar, services, and time slots<\/li>\n<li>Walk-in queue system with kiosk page, live TV display, and staff service desk PWA<\/li>\n<li>Reception cockpit \u2014 standalone front desk, no WordPress login needed<\/li>\n<li>Slot holds to prevent double bookings<\/li>\n<li>QR code check-in and check-out<\/li>\n<li>Email notifications: confirmation, cancellation, reschedule, declined<\/li>\n<li>ICS calendar file in confirmation emails<\/li>\n<li>ICS feed for Google Calendar \/ Outlook sync<\/li>\n<li>Customer CRM with appointment history and ratings<\/li>\n<li>Custom fields per booking (2 in free, unlimited in Pro)<\/li>\n<li>Blocked times for holidays, breaks, and closures<\/li>\n<li>Team management with virtual members (no WP account needed)<\/li>\n<li>Multi-desk queue with auto-assign and no-show timeout<\/li>\n<li>TV display: portrait (rows) and landscape (grid) orientation<\/li>\n<li>Multi-column booking layout \u2014 services, calendar, and form side by side<\/li>\n<li>Inline month calendar in multi-column view<\/li>\n<li>Admin: day view, week view, month view with CSV export and print<\/li>\n<li>WooCommerce integration for paid appointments (Pro)<\/li>\n<li>Buffer times for preparation and cleanup (Pro)<\/li>\n<li>Custom queue themes with CSS upload (Pro)<\/li>\n<li>\"Delete data on uninstall\" option (default off)<\/li>\n<li>GDPR-friendly: all data stored locally, no external tracking<\/li>\n<\/ul>","raw_excerpt":"Appointment scheduling &amp; 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